We offer reliable shipping options to get your order to you:

• Standard Shipping – 3-7 business days (Affordable, nationwide delivery)

• Express Shipping – 1-3 business days (Faster delivery, extra charge applies)

• Pickup Point – Collect from selected locations in Gaborone, Francistown, Maun, and more

• International Shipping – Available for select regions

The delivery time for your package depends on several factors:

1. Shipping Method: Standard shipping can take 5-10 business days, while express shipping typically takes 1-3 business days.
2. Seller’s Location: Domestic orders arrive faster (2-7 days) than international orders, which can take 7-30 days.
3. Customs and Delays: International shipments may experience customs processing, weather issues, or courier delays, affecting the estimated delivery time.

Check your tracking number for real-time updates.

Buying online is generally safe if you shop from reputable websites, use secure payment methods, and avoid sharing sensitive information. Always check for HTTPS in the URL, read reviews, and beware of deals that seem too good to be true. Using strong passwords and enabling two-factor authentication can further enhance security.

To cancel or change your order:

1. Check the Store’s Policy: Visit the website’s order cancellation or modification policy to see if changes are allowed.
2. Act Quickly: Most sellers allow cancellations or modifications only before the order is processed or shipped.
3. Contact Customer Support: Reach out to the seller’s customer service via email, chat, or phone to request changes or cancellation.

If the order has already shipped, you may need to return it after delivery.

It depends on the website. Some online stores allow guest checkout, letting you order without creating an account, while others require registration for tracking and order management. Having an account can make future purchases easier and provide order history and support options.

To track your order after purchasing from an online website:

1. Check Your Email: Most online stores send a confirmation email with a tracking number and a link to track your shipment.
2. Visit the Seller’s Website: Log in to your account on the store’s website, go to "Orders" or "Track Order," and enter your tracking number.
3. Use the Courier’s Website: If the seller provided a tracking number, enter it on the shipping carrier's website for real-time updates.

Not happy with your purchase? No worries! You can return eligible items within 30 days of delivery.

How to Return

1. Request a Return – Log in to SwiftShop, go to "My Orders", and select "Request Return."
2. Pack & Ship – Use the original packaging, print the return label, and drop off the package.
3. Get Your Refund – Once received, we’ll process your refund within 5-7 business days.

📧 Email: info@swift-bw | 📞 Call: +2677 396 9911 

Note: Some items, like perishable goods and digital downloads, are non-returnable.